Returns & Exchanges

Sony Parts is committed to ensuring your electronics repair projects are successful by offering a 30-day return policy on all genuine replacement components and accessories. If your part is defective or incorrect, we provide a streamlined exchange process to get your device back in working order quickly.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to your order history to select the specific item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package the Component

  Place the part in its original anti-static packaging and secure it within a sturdy shipping box to prevent sensitive electronic damage during transit.

• 3.
  Ship to Our Warehouse

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring the RMA number is clearly visible on the exterior.

• 4.
  Inspection and Refund

  Our technicians will inspect the returned part to verify its condition, after which your refund or replacement will be processed within 3 to 5 business days.